Production Support Analyst

A Leading Banking Institution is seeking a technical Production Support Analyst to join its Client Lifecycle Management technology division in Bangalore. In this production-critical application support position, you will operate within an agile team framework to monitor systems driving client onboarding, maintenance, and review processes. Furthermore, you will provide level 1 and level 2 support infrastructure across distributed global regions, ensuring prompt validation and tracking of technical anomalies. Consequently, this role is vital for minimizing business operational impacts and protecting transaction continuity.

The Production Support Analyst must combine deep relational database query experience with an analytical root-cause investigation mindset. Additionally, you will coordinate directly with core software development squads to facilitate system enhancements, execute code debugging, and draft detailed knowledge base playbooks. Therefore, the group is looking for an independent analyst who manages application environments comfortably across flexible global shift schedules. If you want to scale your technical profile using premium financial systems, this position offers an ideal track.

Key Responsibilities

• Utilize centralized monitoring tools to proactively identify infrastructure risks, manage support tickets, and resolve level 1/2 incidents.
• Deliver dedicated application support infrastructure for out-of-hours global time zones, including the UK and Americas regions.
• Contribute actively to Fenergo software development tasks during team sprints to support the broader Run the Bank vertical.
• Analyze system log strings, debug software code lines, and perform systematic root cause analysis (RCA) to isolate issues.
• Collaborate closely with technical development squads to facilitate production system fixes and deploy software enhancements.
• Maintain up-to-date system documentation and compile scannable knowledge base articles to address recurring application errors.
• Manage application performance indices using Agile tracking software systems including JIRA and Confluence networks.
• Interface clearly with distributed business users and cross-functional technical teams to articulate application health statuses.

Requirements and Qualifications

• Bachelor’s degree qualification in Computer Science, Information Technology, Business Systems, or a related engineering stream.
• 3+ Years of successful professional experience operating within an IT production support or software development environment.
• Proven technical proficiency writing SQL database queries and navigating server monitoring platforms such as Splunk.
• Demonstrated capability to work autonomously outside of standard local office hours with minimal executive supervision.
• Beneficial functional exposure handling .NET development, cloud architectures (AWS), or Fenergo onboarding platforms.