Operation Executive

A Leading Health-Tech Company is seeking a customer-centric Operations Executive to join its core healthcare ecosystem platform in Thane. In this vital operational workflow role, you will take full responsibility for booking appointments and coordinating seamlessly with diagnostic centers and tele-doctors. Furthermore, you will act as a critical point of contact managing daily escalations and providing rapid resolution to client inquiries. Consequently, this position is essential for maintaining process efficiency and driving service delivery excellence across multiple channels.

The Operations Executive must combine strong verbal and written English communication skills with an exceptional capacity to multitask effectively. Operating within a fast-paced environment, you will manage operational workflows via professional emails and direct calls to eliminate bottleneck delays. Therefore, the organization is looking for an energetic coordinator who handles flexible rotational shifts comfortably. If you want to accelerate your career path inside a premium medical distribution channel, this role provides an ideal path.

Key Responsibilities

• Book medical appointments and coordinate directly with mapped diagnostic centers and corporate tele-doctors.
• Manage and respond to client inquiries and operational requests via structured corporate email and telephone calls.
• Identify, track, and handle client escalations, ensuring timely resolution of workflow blocks to minimize user friction.
• Manage core operational workflows to ensure smooth, automated, and highly efficient healthcare process mapping.
• Coordinate across cross-functional partners, retail channels, and corporate healthcare segments to align scheduling.
• Maintain up-to-date documentation logs, booking sheets, and resolution metrics for administrative review.
• Operate flexibly within a rotational shift architecture, including late evening blocks up to 10 PM and occasional night shifts.

Requirements and Qualifications

• Educational qualification: Higher Secondary Certificate (HSC) or above from an approved educational board.
• 1-3 Years of successful professional experience operating within an operations executive, customer support, or coordinator role.
• Strong English communication skills, with clear verbal articulation and professional corporate writing capabilities.
• Demonstrated capability to coordinate effectively, multitask under pressure, and manage competing administrative tasks.
• High willingness to operate within rotational shift patterns to support a nationwide healthcare infrastructure ecosystem.