Manager – L&D (Retail & Projects)

A Leading Life Insurance Company is seeking a dynamic Manager – L&D (Retail & Projects) to join its Human Resources team. In this pivotal role, you will be responsible for designing and delivering training programs that enhance the productivity of the retail sales force. Furthermore, you will lead high-impact L&D projects focused on digital learning and leadership development. Consequently, this position is vital for building a high-performing sales culture and ensuring employee growth across the organization.

The Manager – L&D (Retail & Projects) must conduct rigorous training need analysis to align learning interventions with business goals. Additionally, you will manage the end-to-end execution of the training calendar and oversee the adoption of the Learning Management System (LMS). Therefore, the company is looking for a professional with 5 to 8 years of experience in corporate training. If you have a passion for talent development and experience in the BFSI sector, this Manager – L&D (Retail & Projects) role offers a premier career opportunity.

Key Responsibilities

• Lead the Learning & Development function for the Retail sales channel and specialized projects.
• Conduct organization-wide training need analysis (TNA) to identify critical skill gaps in the sales force.
• Design and deliver impactful training modules on product knowledge, sales techniques, and compliance.
• Oversee the end-to-end management of the training calendar and logistics for regional workshops.
• Drive the adoption and engagement of the digital Learning Management System (LMS) across the channel.
• Develop high-quality e-learning content, videos, and interactive modules for fast-paced learning.
• Monitor and report on the effectiveness of training programs through performance and productivity metrics.
• Onboard and train new hires in the sales team to ensure a seamless transition and fast productivity.
• Collaborate with internal stakeholders to align training initiatives with new product launches.
• Manage L&D budgets and vendor relationships for external training and certification programs.

Requirements and Qualifications

• Graduate / Post Graduate in HR, Management, or a related field.
• 5 to 8 years of experience in Learning & Development, preferably in Life Insurance or Banking.
• Strong facilitation and presentation skills with the ability to engage diverse audiences.
• Proficiency in LMS administration and digital content creation tools.
• Excellent communication skills and a proactive, result-oriented approach.
• Experience in managing large-scale L&D projects and regional training teams.