Manager – HR Shared Services

A Leading Global Reinsurer is seeking a strategic Manager – HR Shared Services to lead its people operations hub in Mumbai. In this pivotal role, you will be responsible for overseeing the end-to-end employee lifecycle, from onboarding to exit, ensuring 100% data accuracy and process efficiency. Furthermore, you will drive the digitization of HR workflows and manage global payroll coordination across multiple geographies. Consequently, this position is vital for delivering a seamless and high-quality employee experience for our global workforce.

The Manager – HR Shared Services must bridge the gap between global HR policies and local operational execution. Additionally, you will lead a team of HR professionals, fostering a culture of service excellence and continuous process improvement. Therefore, the reinsurer is looking for a professional with 8 to 12 years of experience in HR operations or shared services. If you are an expert in HRIS platforms and stakeholder management, this Manager – HR Shared Services role offers a premier professional opportunity.

Key Responsibilities

• Lead the HR Shared Services team in managing high-volume employee data and documentation.
• Oversee the accurate processing of payroll, benefits, and statutory compliances across regions.
• Drive process automation and standardization within the HR function to improve turnaround times.
• Manage the implementation and maintenance of HRIS systems (such as Workday or SuccessFactors).
• Act as a primary contact for global HR Business Partners to resolve complex operational queries.
• Ensure strict adherence to data privacy regulations and internal audit standards.
• Monitor and report on key performance indicators (KPIs) such as service level agreements (SLAs).
• Coordinate global onboarding programs to ensure a consistent experience for new hires.
• Identify opportunities for cost optimization and resource efficiency within HR operations.
• Mentor and develop the HR team, ensuring high engagement and technical proficiency.

Requirements and Qualifications

• MBA in Human Resources or a related post-graduate degree.
• 8 to 12 years of experience in HR Operations, preferably in a global Shared Services environment.
• In-depth knowledge of payroll processes, labor laws, and HR technology platforms.
• Strong leadership skills with a proven track record of managing professional teams.
• Excellent communication and presentation skills for interacting with global stakeholders.