L&D Manager

A Leading Pharmaceutical Company is seeking a technical L&D Manager to join its global service center in Mumbai. In this pivotal role, you will lead a large number of projects focused on workforce development and core technical valuations. Furthermore, you will oversee a diverse team of analysts and specialists, providing critical technical reviews and performance guidance. Consequently, this position is vital for meeting global client expectations and fostering a culture of professional excellence.

The L&D Manager must serve as a mentor and coach to junior associates, ensuring they meet the highest quality standards. Additionally, you will develop and manage project plans and budgets involving multiple workflow streams. Therefore, the company is looking for a leader with over 6 years of experience in performing and checking technical valuation work. If you have excellent interpersonal skills and a commitment to personal and corporate success, this L&D Manager role offers a premier leadership path.

Key Responsibilities

• Lead a high volume of client projects within the internal service center for the global retirement practice.
• Manage and oversee a diverse team of analysts, providing technical reviews and career guidance.
• Develop comprehensive project plans and budgets across multiple workflow streams.
• Serve as the day-to-day project lead, ensuring progress against established goals and timelines.
• Act as the primary contact for client teams regarding the delivery of all technical services.
• Perform detailed technical reviews of all work products to ensure quality and consistency.
• Identify opportunities to enhance process quality and reduce operational costs.
• Meet billable hour targets and leverage team resources to produce quality deliverables on time.
• Build strong internal relationships and collaborate effectively with global client teams.
• Serve as a mentor and role model, taking responsibility for the development of junior associates.

Requirements and Qualifications

• Graduate or Post Graduate degree (pursuing Actuarial or relevant professional papers preferred).
• 6+ years of professional experience in performing and checking core technical valuation work.
• Excellent verbal and written communication skills with a strong client service focus.
• Ability to analyze metrics and suggest innovative solutions to improve client service delivery.
• Strong understanding of accounting and insurance principles with proficient computer skills.
• Highly organized and delivery-orientated with the ability to manage stakeholder expectations.