IT Officer

A Leading Pharmaceutical Company is seeking a proactive IT Officer to manage its technology infrastructure at the Thane location. In this pivotal role, you will be responsible for maintaining server health, network stability, and hardware performance across the facility. Furthermore, you will provide critical technical support to end-users, ensuring that all pharmaceutical operations continue without digital disruption. Consequently, this position is vital for maintaining the technical integrity of our manufacturing and corporate environments.

The IT Officer must possess strong troubleshooting skills for both hardware and software issues. Additionally, you will oversee the implementation of security protocols and manage vendor relationships for technical equipment procurement. Therefore, the company is looking for a professional with 2 to 5 years of experience in IT support. If you are a self-motivated individual with a focus on system uptime and user satisfaction, this IT Officer role offers a premier technical path.

Key Responsibilities

• Manage and maintain the company’s local area network (LAN), servers, and hardware systems.
• Provide prompt technical support to employees regarding software applications and hardware issues.
• Ensure regular data backups are performed and system security measures are up to date.
• Install, configure, and upgrade computer components and peripheral equipment as needed.
• Coordinate with external vendors for the procurement and maintenance of IT assets.
• Monitor system performance and identify potential bottlenecks before they impact operations.
• Develop and maintain technical documentation, including inventory records and user manuals.
• Assist in the implementation of ERP modules and other specialized pharmaceutical software.
• Conduct regular security audits to protect company data from external and internal threats.
• Train staff on IT best practices and the use of new digital tools and technologies.

Requirements and Qualifications

• Graduate in Information Technology, Computer Science, or a related field.
• 2 to 5 years of experience in IT infrastructure management or technical support.
• Strong knowledge of Windows Server, Networking (CCNA preferred), and Hardware troubleshooting.
• Excellent problem-solving skills and the ability to work independently under pressure.
• Strong communication skills to assist non-technical staff with complex IT issues.