Head – Premium Healthcare Concierge

A Leading Health-Tech Enterprise is seeking a high-caliber Head – Premium Healthcare Concierge to run its specialized client success operations in Thane. In this senior client leadership position, you will serve as the dedicated team leader for our physical health concierge unit. Furthermore, you will guide a professional force of Care Partners to coordinate personalized wellness pathways for premium high-net-worth clients. Consequently, this position is vital for delivering an uncompromised standard of premium user experience and driving long-term relationship retention.

The Head – Premium Healthcare Concierge must merge a highly empathetic customer care mindset with sharp commercial instincts. Additionally, you will lead your unit to identify structural upselling and cross-selling opportunities based on customer wellness matrices. Therefore, the company is looking for a target-driven manager with deep background in luxury relationship coordination. If you want to transform high-touch healthcare delivery using digital platforms, this role offers an elite tier.

Key ResponsResponsibilities

• Act as the definitive point of contact for premium and HNI clients, providing exceptional relationship coordination.
• Lead, mentor, and monitor the daily operational activities of the Care Partner relationship management force.
• Ensure flawless end-to-end management and swift closure of all personalized health service requests within tight SLAs.
• Identify, track, and execute data-driven upselling and cross-selling initiatives to meet group revenue goals.
• Maintain a 24×7 service availability footprint with rapid, high-quality responses to VIP client inquiries.
• Liaise and coordinate with internal medical teams, network empanelment specialists, and external hospital vendors.
• Maintain structured and proactive progress communications to keep premium clients clear on their service paths.
• Enforce absolute system compliance with medical confidentiality guidelines and patient data privacy standards.
• Compile and publish monthly metrics trackers to monitor revenue generated from premium account expansions.
• Drive customer satisfaction index surveys immediately following premium health service utilization cycles.

Requirements and Qualifications

• Bachelor’s degree in Pharmacy, Biology, or a related scientific discipline is required.
• 7 to 10 years of professional experience in relationship management, client coordination, or concierge services.
• Prior experience operating within healthcare networks, corporate wellness hubs, or premium hospitality spaces.
• Advanced tech-savvy capabilities with hands-on proficiency using CRM software terminals and team trackers.
• Exceptional interpersonal communication skills with a proven capacity to convey complex details with warmth and clarity.