Genesys Solution Architect

A Leading Banking Group is seeking an expert Genesys Solution Architect to head its enterprise communication transformation vertical. In this elite technical leadership role, you will take absolute responsibility for directing the end-to-end migration of legacy on-premises contact centers to Genesys Cloud. Furthermore, you will serve as the primary design authority, establishing target-state patterns, integration blueprints, and resilience frameworks. Consequently, this position is vital for driving massive system updates while ensuring zero operational downtime across global consumer channels.

The Genesys Solution Architect must demonstrate unparalleled domain expertise paired with a proven record of leading large-scale multi-region cloud migrations. Additionally, you will drive technical governance workshops, establish SIP trunking strategies, and oversee complex API-driven integration architectures across secure networks. Therefore, the organization is looking for a presentable leader who navigates tight financial regulatory requirements comfortably. If you want to govern next-generation enterprise contact center transformations, this position offers an elite tier.

Key Responsibilities

• Own and define the target-state architecture for Genesys Cloud, covering voice, routing, reporting, WEM, and security layers.
• Formulate comprehensive contact center migration strategies, including hybrid coexistence models and big-bang cutover patterns.
• Produce and govern high-level and low-level design (HLD/LLD) artifacts, environment strategies, and capacity models.
• Assess existing on-premises Genesys infrastructure to define delivery backlogs, mapping streams, and technical dependencies.
• Lead discovery workshops across business and technology squads to sequence cutover plans and rollback hypercare steps.
• Drive the configuration blueprint for Genesys Cloud architectures including skills, routing parameters, and Architect flows.
• Design and oversee REST API integrations, webhooks, and secure event-driven data tracking connections with CRM platforms.
• Own SIP connectivity architectures, Session Border Controller configurations, codec strategies, and number management flows.
• Establish operational frameworks including telemetry alerting systems, disaster recovery metrics, and technical runbooks.
• Mentor infrastructure engineers, chair technical architecture review boards, and accelerate distributed delivery speeds.

Requirements and Qualifications

• Engineering, Management, or Post-Graduate technical degree (ME, MTech, MBA) from an approved and recognized university.
• 20+ Years of successful experience operating within contact center technology landscapes with dedicated Genesys expertise.
• Proven track record acting as an Enterprise Architect, leading multiple successful on-premises to cloud Genesys migrations.
• Expert technical understanding of SIP/VoIP protocols, telephony routing, carrier integrations, and network troubleshooting tools.
• Prior background driving infrastructure governance, compliance architectures, and data encryption inside regulated domains.