Export-Import Manager

A Leading Pharmaceutical Company is seeking a highly organized Export-Import Manager to lead its international trade operations. In this critical role, you will provide comprehensive administration support to ensure the seamless movement of medical supplies and products. Furthermore, you will focus strongly on coordinating daily logistics and managing complex claims processes. Consequently, this position is vital for maintaining the integrity of the global supply chain through accurate and timely data processing.

The Export-Import Manager must maintain professional communication with both internal teams and external global clients. Additionally, you will be responsible for updating referral sheets and ensuring that all data mappings remain current and compliant. Therefore, the company is looking for a professional with a strong background in administration and a curious, problem-solving mindset. If you are a results-oriented leader who excels under pressure, this Export-Import Manager role offers a premier career path.

Key Responsibilities

• Triage operational claims and allocate cases to the team for evaluation on the same day.
• Ensure all data entry regarding shipments and logistics is captured accurately and correctly.
• Maintain the integrity of the operations department through timely processing of sensitive data.
• Keep the Export-Import referral sheets updated and accurate at all times.
• Verify that all data validations and mappings for the applicable portfolio are completed as planned.
• Follow up on audit actions within allocated timeframes to ensure regulatory compliance.
• Reconcile decisions entered into the database to ensure 100% accuracy in reporting.
• Monitor pending cases and perform regular follow-ups with external partners and clients.
• Maintain high service standards and provide detailed operational analysis as required.
• Document and adhere to strict administration procedures to ensure process consistency.

Requirements and Qualifications

• Graduate with previous experience in operations or claims administration preferred.
• Highly organized and delivery-orientated with a proactive approach to stakeholder management.
• Intermediate proficiency in MS Excel and experience with database management (MS Access).
• High level of attention to detail combined with strong analytical abilities.
• Ability to work effectively under pressure while maintaining a customer-centric focus.
• Innovative mindset with the courage to challenge the status quo for process improvement.