Conversation Banking PM

A Leading Financial Services Group is seeking a visionary Conversation Banking PM to lead large-scale digital transformation programs across its global banking environment. In this high-visibility program management role, you will take full responsibility for directing end-to-end delivery schedules, financial budgets, and cross-functional teams. Furthermore, you will drive conversational AI implementations, Contact Center Technology (CCT) integrations, and organizational change management. Consequently, this position is vital for modernizing customer communication channels and boosting digital adoption.

The Conversation Banking PM must combine extensive program management leadership with a practical understanding of Contact Center operations and conversational technologies. Working closely with executive stakeholders, technology leads, and operational headers, you will manage program risks, dependencies, and delivery roadmaps. Therefore, the organization is looking for a strategic leader who has exposure to Chatbot, Voicebot, NLU, and Generative AI platforms. If you want to steer landmark conversational banking transformations, this role is for you.

Key Responsibilities

• Lead large-scale Conversation Banking and Contact Center transformation programs from conception through execution.
• Coordinate business, technology, operations, and vendor teams to drive unified delivery across global banking lines.
• Manage program governance, risk registers, critical path dependencies, financial budgets, and delivery timelines.
• Engage senior executive stakeholders, ensuring continuous alignment between technical solutions and corporate targets.
• Drive change management, operational readiness, user adoption strategies, and successful platform rollouts.
• Incorporate emerging conversational capabilities including Chatbots, Voicebots, NLU, and Generative AI into delivery plans.

Requirements and Qualifications

• Bachelor’s or Master’s degree in Business Administration, Computer Science, Information Technology, or an allied field.
• Minimum 12+ years of overall professional experience, with 4-5 years explicitly operating as a Program Manager/Lead.
• Proven track record managing large-scale transformation programs within large global organizations, preferably in Banking.
• Solid understanding of the Contact Center domain or Banking functions interfacing directly with Contact Centers.
• Beneficial exposure to Chatbot & Voicebot solutions, NLU, LLMs, Generative AI, RM Chat (WhatsApp), or Genesys Cloud.