Claims Operations Analyst

A leading global reinsurance group is seeking a detail-oriented Claims Operations Analyst to provide critical administration support to its operational areas. In this high-impact role, you will focus strongly on triaging claims and coordinating day-to-day operations with the senior leadership team. Furthermore, you will be responsible for ensuring the absolute integrity of claims data through accurate and timely processing. Consequently, this position is vital for maintaining the high service standards expected in the reinsurance industry.

The Claims Operations Analyst must possess a comprehensive understanding of both insurance and re-insurance frameworks. Additionally, you will lead the allocation of cases for evaluation and maintain up-to-date data mappings for the applicable portfolio. Therefore, the company is looking for an organized professional with previous life claims experience. If you have a curious mindset and a proactive approach to problem-solving, this Claims Operations Analyst role offers a premier career path.

Key Responsibilities for the Claims Operations Analyst

• Triage claims within the central system and allocate cases to the team for same-day evaluation.
• Perform accurate data entry and maintain the claims referral sheet in a timely manner.
• Ensure the integrity of the claims database by completing all planned data validations and audits.
• Maintain up-to-date data mappings for the assigned portfolio to ensure seamless reporting.
• Follow up on audit actions within allocated timeframes to mitigate operational risks.
• Reconcile decisions entered into the database to ensure 100% accuracy in financial reporting.
• Monitor pending cases regularly and conduct consistent follow-ups with clients to prevent delays.
• Provide detailed daily, weekly, and monthly analytical reports to internal and external stakeholders.
• Document and adhere to strict administration procedures to ensure process consistency.
• Collaborate with the Senior Operations Analyst to support the department’s broader strategic goals.

Requirements and Qualifications

• Previous professional experience in Life Claims Administration is highly preferred for this role.
• Strong understanding of the operational interplay between insurance and re-insurance industries.
• Intermediate proficiency in Microsoft Excel and previous exposure to MS Access databases.
• Excellent communication skills to maintain high-level interactions with internal and external clients.
• Highly organized and delivery-oriented mindset with the ability to manage stakeholder expectations.
• Proven ability to work effectively under pressure and meet strict service level agreements (SLAs).

Core Competencies and Attributes

• High level of attention to detail combined with strong analytical and problem-solving abilities.
• Highly motivated and results-oriented with a persistent focus on finding innovative solutions.
• Proactive and improvement-oriented approach with a desire to challenge the status quo.
• Strong client service focus to ensure a positive experience for all reinsurance partners.
• Ability to manage multiple priorities while ensuring the accuracy of complex data sets.

If you are a claims professional ready to drive the Claims Operations Analyst function for a global leader, we encourage you to apply today!