Channels Senior BA

A Leading Retail Banking Group is seeking a detailed-oriented Channels Senior BA to join its digital transformation and channels implementation team. In this high-impact functional position, you will take responsibility for identifying, capturing, and managing change requirements throughout the software delivery lifecycle. Furthermore, you will leverage Jira to maintain backlog hygiene, author user stories, and support agile sprint ceremonies. Consequently, this position is vital for modernizing retail channels applications and enhancing digital customer interactions.

The Channels Senior BA must combine extensive retail banking domain knowledge with a deep practical command of the end-to-end change lifecycle. Working closely with senior corporate headers, operations managers, and engineering leads, you will bridge functional business needs with technical solutions. Therefore, the company is looking for a collaborative requirements manager who navigates complex system dependencies comfortably. If you want to drive next-generation retail banking channels implementations, this position is for you.

Key Responsibilities

• Lead business analysis, requirement modeling, and solution implementation across retail banking channels.
• Identify, document, manage, and trace functional change requirements throughout the transformation project lifecycle.
• Apply structured change lifecycle principles to ensure successful, defect-free software delivery and deployment.
• Collaborate with senior business leadership, operations headers, and technical teams to align delivery outcomes.
• Utilize Jira for backlog management, user story drafting, requirement tracking, and agile sprint ceremonies.
• Ensure full solution compliance with institutional operating standards, governance frameworks, and system policies.

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Finance, Computer Science, Information Technology, or an allied discipline.
• 8+ Years of core Business Analysis experience within Retail Banking, featuring a direct focus on Channels delivery.
• Proven transformation background with a comprehensive, practical understanding of the software change lifecycle.
• Strong hands-on technical proficiency with Jira for requirement tracing, story point estimation, and backlog grooming.
• Preferred background: Awareness of HSBC system architectures, channels infrastructure, and ways of operating.