Case Management Specialist

A Leading Global Reinsurer is seeking a highly organized Case Management Specialist to support its underwriting operations. In this pivotal role, you will be responsible for managing the end-to-end workflow of reinsurance cases, ensuring timely processing and high data quality. Furthermore, you will act as a primary liaison between underwriters and client insurance companies to coordinate missing information and medical requirements. Consequently, this position is vital for optimizing the speed and efficiency of the risk assessment process.

The Case Management Specialist must bridge the gap between technical underwriting and operational execution. Additionally, you will be responsible for maintaining accurate case records and generating regular reports on pipeline status and turnaround times. Therefore, the reinsurer is looking for a professional with a proactive, solution-oriented mindset. If you have experience in insurance operations and excel at stakeholder coordination, this Case Management Specialist role offers a premier professional path.

Key Responsibilities

• Manage the end-to-end lifecycle of reinsurance cases from initial submission to final decision.
• Coordinate with client companies to obtain necessary medical reports and financial documents.
• Maintain the integrity of the case management system with accurate and timely data entry.
• Monitor case turnaround times (TAT) and proactively follow up on pending requirements.
• Act as the first point of contact for clients regarding case status and operational queries.
• Liaise with the technical underwriting team to prioritize high-value or urgent cases.
• Identify and highlight potential data discrepancies or missing information in case files.
• Generate regular reports on case volume, aging, and closure rates for senior management.
• Support the implementation of digital case management tools and process enhancements.
• Maintain meticulous documentation of all case-related correspondence and decisions.

Requirements and Qualifications

• Graduate in any stream (Life Sciences or Commerce background is a plus).
• 2–5 years of experience in insurance or reinsurance operations / case management.
• Excellent communication and interpersonal skills for client and stakeholder coordination.
• High level of organizational ability and attention to detail.
• Proficiency in MS Office tools (Excel is essential) and case management software.