Business Operations Associate

A Leading Financial Technology Solutions Firm is seeking a highly organized Business Operations Associate to support day-to-day operational execution and process improvement initiatives. In this key business support position, you will take responsibility for processing complex operational transactions and managing business exceptions that require manual intervention. Furthermore, you will monitor recurring business processes to ensure timeliness, identify operational bottlenecks, and support workflow automation projects. Consequently, this role is essential for maintaining process accuracy and service excellence.

The Business Operations Associate must combine strong analytical and exception-handling capabilities with intermediate to advanced Microsoft Excel skills (Pivot Tables, XLOOKUP, formulas). Operating during mid-shift hours (2:30 PM to 11:00 PM IST), you will collaborate with U.S.-based stakeholders to track project milestones, analyze operational trends, and update operating procedures. Therefore, the organization is looking for a structured professional who manages multiple operational priorities seamlessly. If you want to build your career in global business operations and automation, this position is for you.

Key Responsibilities

• Process, investigate, and resolve complex operational transactions and business exceptions requiring manual intervention.
• Review and resolve workflow fallout items that cannot be completed through automated standard system processes.
• Monitor recurring daily business processes to guarantee high data accuracy, operational timeliness, and SLA compliance.
• Track operational performance metrics, analyze process variance, and identify trends and continuous improvement opportunities.
• Compile detailed operational status reports and analytical summaries to communicate findings to management.
• Support business transformation initiatives through structured data gathering, process documentation, and milestone tracking.
• Collaborate with U.S. stakeholders to support workflow automation, AI bot integrations, and process optimization projects.

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Commerce, Information Systems, or a related discipline.
• 4-6 Years of professional experience in business operations, transaction processing, operational support, or project coordination.
• Intermediate to advanced Microsoft Excel proficiency (Pivot Tables, VLOOKUP/XLOOKUP, formulas, data filtering).
• Excellent verbal and written English communication skills; comfortable collaborating across international time zones.
• Shift availability: Willingness to work regular shifts from 2:30 PM IST to 11:00 PM IST.
• Preferred: Familiarity with Power BI, Power Automate, or automated workflow tools.