AVP – Policy Servicing

A Leading Life Insurance Company is seeking a results-driven AVP – Policy Servicing to direct its central customer operations and benefits payouts practice. In this high-visibility leadership tier, you will assume absolute responsibility for leading a high-performing team of professionals handling diverse customer requests. Furthermore, you will steer critical corporate initiatives covering premium collections, NPS drives, policy revivals, and budget calculations. Consequently, this position is vital for maintaining brand alignment, reducing turnaround times, and maximizing operational quality controls.

The AVP – Policy Servicing must combine exceptional team management capabilities with deep functional domain expertise in risk management protocols. Operating as a strategic partner, you will lead the implementation of modern CRM platforms, evaluate data patch requests, and optimize client experience journeys from scratch. Therefore, the organization is looking for an analytical leader who commands excellent language skills and governs outsourcing parameters comfortably. If you want to accelerate your career inside an elite insurance leadership framework, this position is for you.

Key Responsibilities

• Direct a large team of operations professionals dealing in customer request processing and policy benefits payouts.
• Enforce absolute operational excellence, maintaining strict turnaround times (TAT) with maximum calculation accuracy.
• Drive high-priority strategic projects covering Premium Collection, National Pension System (NPS), and Policy Revivals.
• Manage comprehensive budget analysis tracks, suspense account monitoring, and automated policy alterations workflows.
• Supervise specialized IT implementation initiatives, system data patch deployments, and core CRM system setups.
• Establish robust operational quality controls, internal audit trails, and proactive risk management parameters.
• Optimize the end-to-end customer experience journey, driving the automation of localized client communications.
• Govern compliance benchmarks regarding the outsourcing of policy servicing activities and track vendor performance.

Requirements and Qualifications

• Graduate degree qualification or a full-time MBA in Finance, Operations Management, or an allied commercial field.
• Minimum 8-10 Years of successful professional experience, with a heavy preference for background in the Insurance Industry.
• Proven track record managing large operational teams, steering financial tracking, and leading corporate projects.
• Superb leadership traits, strong interpersonal sensitivity, problem-solving skills, and an analytical mindset.
• Excellent verbal and written communication skills with absolute command over language dynamics.