AM – Policy Servicing & Payouts

A leading life insurance company is seeking a process-oriented AM – Policy Servicing & Payouts to join its customer service team. In this critical role, you will manage customer-initiated payouts, including surrenders and freelook cancellations. Furthermore, you will be responsible for ensuring that all financial transactions are processed with 100% accuracy. Consequently, this position is vital for maintaining the company’s reputation for providing a best-in-industry service experience.

The AM – Policy Servicing & Payouts must perform daily reconciliations to ensure customers receive payouts within predefined turnaround times (TATs). Additionally, you will lead the transition to 100% electronic payouts to enhance operational efficiency and security. Therefore, the company is looking for a professional with 3 to 5 years of experience in the life insurance domain. If you have strong logical reasoning and a commitment to zero-error processing, this AM – Policy Servicing & Payouts role offers a premier career path.

Key Responsibilities for the AM – Policy Servicing & Payouts

• Lead the end-to-end processing of customer-initiated payouts such as policy surrenders and freelook cancellations.
• Execute daily reconciliations to verify that every customer receives their payout within industry-leading TATs.
• Ensure 100% of all payouts are processed through secure electronic modes (e-mode) for maximum efficiency.
• Maintain the highest level of payout accuracy to prevent financial discrepancies or customer escalations.
• Prepare and share daily MIS reports with senior management to provide full visibility into service operations.
• Update and amend Standard Operating Procedures (SOPs) promptly as business processes evolve.
• Collaborate with technology teams to manage self-service modules, chatbots, and customer portals.
• Monitor service workflows to achieve a target of zero escalations and zero processing delays.
• Ensure strict adherence to internal compliance standards to achieve zero audit observations.
• Provide expert resolution to complex policy servicing requests while maintaining industry benchmarks.

Requirements and Qualifications

• Minimum of 3 to 5 years of professional experience specifically within the Life Insurance domain.
• Proven track record in handling policy servicing and high-volume financial payout processes.
• Strong proficiency in Microsoft Office, with advanced experience in MS Excel and PowerPoint.
• Exceptional written and verbal communication skills for effective stakeholder coordination.
• Demonstrated logical reasoning abilities to troubleshoot and resolve operational bottlenecks.

Core Competencies and Focus Areas

• Unwavering commitment to TAT adherence and the delivery of real-time customer updates.
• Detail-oriented mindset focused on achieving 100% accuracy in financial reporting and payouts.
• Ability to work in a fast-paced environment while maintaining zero-error quality standards.
• Proactive approach to process improvement and the automation of manual service tasks.

If you are a service professional ready to drive the AM – Policy Servicing & Payouts function for a premier insurer, we encourage you to apply today!