AM – Insurance Operations

A Leading Global Consultancy is seeking an AM – Insurance Operations to join its Property & Casualty (P&C) team in Trivandrum. In this critical role, you will lead a team responsible for policy administration and underwriting support. Furthermore, you will manage performance and grievances to ensure high operational efficiency. Consequently, this position is vital for delivering top-tier insurance services to clients across North America, the UK, or Europe.

The AM – Insurance Operations must have mandatory experience in team handling and attrition management within an MNC environment. Additionally, you will oversee high-volume policy tasks such as bookings, binders, and cancellations. Therefore, the consultancy is looking for a professional with 6 to 10 years of experience in P&C Insurance. If you are a proactive leader willing to work in US shifts, this AM – Insurance Operations role offers an excellent career path.

Key Responsibilities for the AM – Insurance Operations

• Lead the end-to-end insurance operations for P&C lines, focusing on policy administration and claims.
• Manage team performance, including attrition management, grievance handling, and daily task scheduling.
• Oversee core policy administration tasks such as bookings, binders, policy issuance, and cancellations.
• Support underwriting and submission processes to ensure accuracy and reliability in documentation.
• Coordinate with global stakeholders to maintain high service standards and effective communication.
• Utilize specialized applications like GG, APLUS, and Salesforce (SFDC) for daily operational tasks.
• Conduct daily reviews of priorities to ensure all time-sensitive tasks are completed within deadlines.
• Prepare detailed reports and presentations for leadership using advanced Excel and PPT skills.
• Maintain high accuracy and pro-activeness while working independently in a fast-paced environment.
• Drive a positive professional attitude within the team to foster continuous learning and growth.

Requirements and Qualifications

• Graduate or Post Graduate degree in any discipline.
• Minimum 6 to 10 years of experience in P&C Insurance (Mandatory) within an MNC.
• At least 5+ years of experience working in the insurance domain for EU, UK, or NA regions.
• Mandatory experience in team handling, including performance and attrition management.
• Strong knowledge of P&C domain areas such as claims, submissions, and underwriting support.
• Business fluency in English with exceptional interpersonal and stakeholder management skills.
• Willingness to work in US shifts to support international business operations.

Technical Skills and Competencies

• Preferred experience with various insurance applications including GG, APLUS, and SFDC.
• Advanced task planning and time management skills for high-volume workload management.
• Self-motivated individual with a positive and pro-active professional manner.
• Proven ability to operate largely independently within given operational guidelines.

If you are an insurance professional ready to drive the AM – Insurance Operations function for a Leading Global Consultancy, we encourage you to apply today!