Platinum Care Advisor

A Leading Health-Tech Enterprise is seeking a highly professional Platinum Care Advisor to join its premium healthcare concierge team. In this high-touch relationship management position, you will serve as the dedicated single point of contact for high-net-worth clients across Delhi. Furthermore, you will coordinate end-to-end medical logistics, ensuring flawless service delivery matching strict internal quality timelines. Consequently, this position is vital for fostering deep customer trust and maximizing portfolio upselling revenues.

The Platinum Care Advisor must combine an empathetic customer orientation with a strong sales-driven mindset. Additionally, you will coordinate with internal medical panels and external network hospitals to fulfill complex health service requests promptly. Therefore, the company is looking for a presentable, tech-savvy coordinator who manages client expectations calmly under pressure. If you want to deliver premium, concierge-level clinical support inside a dynamic ecosystem, this role is an ideal match.

Key Responsibilities

• Deliver exceptional, top-notch concierge healthcare management services to assigned premium portfolios.
• Act as the dedicated single point of contact for HNI clients, ensuring end-to-end coordination of wellness needs.
• Generate significant business expansion revenues by identifying cross-selling and upselling opportunities based on client needs.
• Coordinate and close personalized health and wellness service requests within strict baseline SLA timelines.
• Maintain a strict 24×7 service availability footprint with rapid, high-quality responses to VIP client inquiries.
• Liaise and collaborate with internal medical experts, network empanelment squads, and external hospital vendors.
• Keep clients informed proactively regarding service request progress, diagnostic findings, and health updates.
• Ensure absolute team compliance with medical confidentiality guidelines and patient data privacy standards.
• Track and report revenue generated from premium account expansions and cross-selling on a monthly basis.
• Capture systematic customer satisfaction surveys from premium clients immediately following service utilization loops.

Requirements and Qualifications

• Graduate degree qualification (open to MBA, Pharmacy, Biology, or specialized Healthcare Management streams).
• Minimum 3 Years of proven experience in concierge services, premium hospitality, or client relationship management.
• Hands-on technical familiarity with modern CRM tools, client tracking software, and mobile communication platforms.
• Excellent verbal communication skills with a proven capacity to translate complex numbers into clear choices.
• Presentable, well-groomed demeanor reflecting premium brand values, with multilingual abilities being highly preferred.