Manager – Servicing Risk Strategy

A Leading Global Consultancy is seeking a strategic Manager – Servicing Risk Strategy to join its risk and analytics practice. In this pivotal role, you will be responsible for identifying and mitigating operational and credit risks within the loan servicing and customer management lifecycles. Furthermore, you will lead the development of data-driven risk strategies to optimize collections and customer retention for global financial institutions. Consequently, this position is vital for enhancing portfolio performance and ensuring regulatory compliance for our partners.

The Manager – Servicing Risk Strategy must possess a deep understanding of risk modeling and portfolio management principles. Additionally, you will collaborate with cross-functional teams to implement automated risk monitoring tools and provide actionable insights to senior leadership. Therefore, the consultancy is looking for a professional with over 8 years of experience in risk management or financial analytics. If you are a results-oriented leader with a focus on risk-return optimization, this Manager – Servicing Risk Strategy role offers a premier leadership path.

Key Responsibilities

• Design and implement comprehensive risk strategies for loan servicing and credit management.
• Analyze portfolio performance data to identify emerging trends in credit and operational risk.
• Develop predictive models to optimize collections strategies and customer treatment plans.
• Collaborate with technology teams to integrate risk strategies into servicing platforms.
• Ensure that all servicing risk practices align with global regulatory standards and internal policies.
• Monitor risk appetite metrics and provide regular updates to senior risk committees.
• Lead process re-engineering initiatives to enhance risk mitigation and operational efficiency.
• Prepare detailed risk reports and present strategic recommendations to C-suite stakeholders.
• Identify opportunities for process automation and the adoption of AI in risk monitoring.
• Mentor and develop a high-performing team of risk analysts and strategists.

Requirements and Qualifications

• Master’s degree in Finance, Economics, Statistics, or an MBA from a reputed institute.
• 8+ years of experience in Risk Strategy, Credit Risk, or Financial Services Analytics.
• Strong technical proficiency in SAS, SQL, Python, or specialized risk management software.
• Deep understanding of the financial services lifecycle, particularly in lending and servicing.
• Excellent communication and leadership skills with a proven track record in project delivery.