Manager – Partner Experience

A leading life insurance company is seeking a strategic Manager – Partner Experience (Product Management) to join its forward-thinking team. In this pivotal role, you will lead the end-to-end Partner Experience (PE) cycle across all distribution channels. Furthermore, you will collaborate with fintech and insuretech players to integrate innovative solutions into their business models. Consequently, this position is vital for enhancing partner satisfaction and driving digital transformation within the insurance sector.

The Manager – Partner Experience (Product Management) must analyze partner feedback to prepare actionable insights for senior leadership. Additionally, you will coordinate with technology and operations teams to ensure the timely closure of improvement actions. Therefore, the company is looking for a professional with 2 to 4 years of experience and a strong background in business analytics. If you are proficient in Power BI and understand complex bancassurance models, this Manager – Partner Experience (Product Management) role offers a premier opportunity.

Key Responsibilities for the Manager – Partner Experience (Product Management)

• Execute the full Partner Experience cycle, including operational MIS and feedback collection.
• Manage survey rollouts and data validation across all diverse distribution channels.
• Analyze partner feedback and MIS to prepare detailed analytics reports for leadership review.
• Identify specific improvement areas and consolidate results into actionable business insights.
• Coordinate with Product and Technology teams to drive the closure of PE-driven action points.
• Track the progress of implementation activities to ensure timely and effective resolution.
• Maintain accurate PES dashboards and governance records for management reviews and audit readiness.
• Enhance operational execution by using digital tools and automation for score evaluation.
• Improve data visualization and turnaround times for PES reporting through advanced automation.
• Work directly on cloud-native policy administration systems to understand API integrations deeply.

Requirements and Qualifications

• Educational Qualifications: Graduate or Postgraduate degree (MBA is highly preferred).
• Minimum of 2 to 4 years of experience in Insurance or the broader BFSI sector.
• Proven experience in Partner Management, Product Management, or Business Analytics functions.
• Deep functional knowledge of life insurance partner models, including Brokers and Web Aggregators.
• Technical proficiency in Advanced Excel, Power BI, and digital survey tools like Google Forms.
• Prior experience in handling governance tracking or partner operations is a significant advantage.

Skills and Competencies

• Strong analytical mindset with a high level of attention to detail and data collation.
• Excellent stakeholder management skills to coordinate effectively with cross-functional teams.
• Communication clarity for presenting complex data insights to senior leadership and partners.
• Ability to acquire niche product skillsets and become a Life Insurance Subject Matter Expert (SME).
• Adaptability to work in a dynamic environment focused on digital innovation and employee welfare.

If you are a product professional ready to drive the Manager – Partner Experience (Product Management) function for a premier insurer, we encourage you to apply today!