Purchase Protection Ops Mgr

A Leading Embedded Insurtech Platform is seeking an operational Purchase Protection Ops Mgr to oversee claims execution and partner reconciliation workflows.

The Purchase Protection Ops Mgr must combine solid experience managing e-commerce program operations with analytical prowess in high-volume claims adjudication.

Key Responsibilities

• Own weekly operating cadences across purchase-protection programs: partner dashboards, SLA reports, and KPI reviews.
• Manage end-to-end claims operations: intake, adjudication against coverage rules, settlement approvals, and customer escalations.
• Run weekly reconciliations covering partner invoices, insurer float balances, and payment gateway transactions.
• Generate weekly and monthly partner operational MIS reports and lead regular business reviews with platform clients.
• Author and maintain standard operating procedures (SOPs) and launch checklists for newly onboarded e-commerce merchants.
• Define key operational metrics (claims TAT, settlement variance, error rates) and implement continuous process improvements.
• Collaborate with Data and Product teams to prioritize the operations automation backlog and streamline workflows.
• Supervise and mentor operations analysts, setting daily priorities and ensuring operational SLA compliance.

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field.
• 4-7 Years of hands-on operations experience within E-commerce, Logistics, Fintech, or Insurtech sectors.
• Demonstrated track record of independently managing recurring high-volume reconciliation and billing operations.
• Advanced capability in large-scale spreadsheet modeling; comfortable writing complex formulas, lookups, and pivot analyses.
• Proven success in drafting operational SOPs, reducing process turnaround times, and managing partner SLA deliveries.