Accounts Operations BA

A Leading Technology Services Group is seeking a detailed-oriented Accounts Operations BA to support digital banking transformation initiatives in Bengaluru or Hyderabad. In this business-facing functional role, you will take full responsibility for designing, mapping, and optimizing customer journeys for account onboarding and operations. Furthermore, you will write Business Requirement Documents (BRDs), functional specifications, and user stories using Jira and Confluence. Consequently, this role is essential for streamlining operational workflows and modernizing account servicing.

The Accounts Operations BA must combine strong core business analysis expertise with a practical command of the software change lifecycle and Agile methodologies. Collaborating closely with cross-functional technology squads and business headers, you will facilitate requirement workshops, support change management, and oversee User Acceptance Testing (UAT). Therefore, the organization is looking for an analytical problem-solver who translates business needs into scalable technical designs. If you want to transform banking onboarding journeys, this role offers an ideal path.

Key Responsibilities

• Gather, evaluate, and document detailed business requirements for accounts operations and onboarding platforms.
• Design, map, and optimize digital customer journeys and back-office operational workflows.
• Compile concise Business Requirement Documents (BRDs), functional specifications, and Agile user stories.
• Manage backlog grooming, user story prioritization, and requirement tracking in Jira and Confluence.
• Support end-to-end change management and solution design throughout the software development lifecycle.
• Partner with testing teams to support User Acceptance Testing (UAT), defect triage, and system rollouts.

Requirements and Qualifications

• Bachelor’s degree in Business, Computer Science, or Information Technology; an MBA is preferred.
• 8+ Years of core Business Analysis experience within banking, specifically focusing on Accounts Operations or Accounts Onboarding.
• Demonstrated expertise in customer journey design, process mapping, and change requirement management.
• Proven hands-on experience in Agile delivery methodologies, Jira, and Confluence.
• Strong communication, stakeholder management, and functional problem-solving capabilities.