Healthcare Concierge Exec

A Leading Health-Tech Enterprise is seeking a service-driven Healthcare Concierge Exec to join its patient experience division in Mumbai. In this active client coordination role, you will act as a single point of contact for assigned premium clients, ensuring seamless delivery of healthcare and wellness services. Furthermore, you will bridge communication lines between consumers, diagnostic laboratories, and network hospital groups. Consequently, this position is crucial for optimizing case resolution metrics and maintaining superior customer satisfaction benchmarks.

The Healthcare Concierge Exec must demonstrate exceptional problem-solving capabilities and high comfort navigating digital client registries. Additionally, you will support corporate revenue generation targets by identifying opportunities to recommend tailored wellness packages. Therefore, the group is looking for a collaborative coordinator who operates calmly inside fast-moving healthcare environments. If you want to utilize advanced tech assets to elevate patient care journeys, this position offers a great path.

Key Responsibilities

• Manage end-to-end healthcare service requests for assigned clients with high accuracy and speed.
• Coordinate doctor consultations, diagnostic tests, health checkups, and specialized home healthcare lines.
• Build strong relationships with premium clients, ensuring a superior, empathetic customer experience.
• Respond promptly to customer inquiries, tracking service velocity metrics against defined turnaround times.
• Coordinate workflows with hospitals, specialized clinics, doctors, and external wellness partners.
• Maintain regular follow-up loops with clients regarding ongoing medical processing and diagnostic status updates.
• Resolve customer complaints, operational service bottlenecks, and billing challenges efficiently.
• Maintain highly organized records of customer interactions, case entries, and requests inside CRM software.
• Identify strategic opportunities for cross-selling and upselling healthcare packages during user engagement.
• Support branch revenue goals by generating high-quality service recommendations based on client feedback.

Requirements and Qualifications

• Bachelor’s degree in Hospital Administration, Life Sciences, Pharmacy, Nursing, or Healthcare Management.
• 2-5 Years of successful experience operating in patient relationship management or healthcare service coordination.
• Advanced operational familiarity using MS Office suites, case logging software, and modern CRM systems.
• Excellent customer service orientation paired with strong conflict-resolution capabilities under pressure.
• Demonstrated track record of working effectively across cross-functional stakeholder networks.