Head – Learning & Development

A Leading Small Finance Bank is seeking a transformational Head – Learning & Development (L&D) to lead its enterprise talent capability practice. In this strategic executive role, you will be responsible for designing and deploying comprehensive capability development programs across all bank functions. Furthermore, you will align training architectures with digital transformation agendas and evolving retail banking requirements. Consequently, this position is vital for nurturing a high-performance culture and future-proofing the organization’s human capital.

The Head – Learning & Development must bring a first-principles approach to talent upskilling and instructional architecture. Additionally, you will coordinate with regional business heads to translate corporate milestones into tailored learning pathways for front-line sales and banking staff. Therefore, the bank is looking for an HR professional with extensive experience in the banking or financial technology industries. If you excel at leading digital learning transformations, this Head – Learning & Development role offers a premier platform.

Key Responsibilities

• Formulate and execute an enterprise-wide L&D strategy aligned with the bank’s long-term business goals.
• Conduct rigorous training need analysis (TNA) across branches and verticals to isolate performance gaps.
• Architect innovative learning paths, covering technical banking software, regulatory compliance, and soft skills.
• Oversee the bank’s digital Learning Management System (LMS) and maximize digital learning adoption.
• Lead, mentor, and grow a multi-regional team of corporate trainers and instructional content creators.
• Design specialized capability programs for front-line sales forces to boost field productivity and compliance.
• Liaise with external global training institutes and vendors to deliver premium leadership certifications.
• Establish clear data frameworks to measure the operational impact and business ROI of all training events.
• Formulate structured induction and onboarding frameworks to minimize early-stage employee turnover.
• Manage the central L&D operational budget, ensuring optimized allocation across branches.

Requirements and Qualifications

• Master’s degree in Human Resources, Organizational Development, or a related field (MBA preferred).
• 12 to 15 years of professional experience in training and capability development within the BFSI sector.
• Demonstrated expertise in digital learning methodologies, LMS platforms, and instructional architecture.
• Exceptional presentation, facilitation, and relationship-management skills across all leadership levels.
• Strong data-driven mindset with the capability to map learning progress against corporate target shifts.